Romp.

Privacy Policy

Last updated: April 13, 2026

1. Data We Collect

  • Account information (email address)
  • Dog profiles (name, breed, age, weight, sex, photo)
  • Health records (medications, vaccinations, vet visits, health conditions, allergies, insurance, diet plans)
  • Vet contact information (name, clinic, phone, email)
  • Chat conversations with Hazel (your messages and Hazel's responses)
  • Images you upload for AI analysis (vet records, vaccination cards, photos)
  • Behavior logs, mood entries, and training session data
  • Device push notification tokens
  • Subscription status and billing tier (no payment card details)
  • Usage data (message counts, feature usage)

2. How We Use Your Data

  • Provide and improve the Romp service
  • Power Hazel's AI responses with your dog's health context
  • Send health reminders and, for Plus users, proactive insight notifications
  • Detect health patterns over time
  • Analyze anonymized, aggregate usage trends to improve the service
  • Train and improve our own AI models using anonymized data to provide better insights for all users

3. AI Processing

Your dog's health data, conversation messages, and uploaded images are sent to our AI provider's API to generate Hazel's responses. We may also use anonymized conversation data and health records to train and improve our own AI models. Your data is never sold to third parties for their own model training. We may change AI providers; data sent to third-party AI providers is handled according to the provider agreement, configuration, and applicable provider policies in effect at the time of processing.

4. Data Storage & Retention

Your data is stored securely on Supabase. All data is encrypted in transit (TLS) and at rest (AES-256). Row-level security ensures you can only access your own data.

Active accounts: We retain your data for as long as your account is active.

Deleted accounts: When you request account deletion, your account enters a 30-day grace period during which you can cancel the deletion by signing back in. After 30 days, your personal data is permanently removed.

Financial records: Subscription and payment records are retained in anonymized form for up to 7 years to comply with tax and accounting laws.

5. Data Sharing

We do NOT sell, rent, or share your personal data with third parties for marketing purposes. Data is shared only with the following service providers to operate Romp:

  • Our AI provider (to generate Hazel's responses)
  • Supabase (database and file hosting)
  • RevenueCat (subscription, web billing, and purchase verification)
  • Expo (push notification delivery)
  • Google Play Store or RevenueCat Web Billing (payment processing)

6. Device Permissions

Romp may request access to your camera and photo library (to upload dog photos and documents) and push notifications (for medication reminders, health alerts, and Plus proactive insights). You can revoke these permissions at any time in your device settings.

7. Data Export & Deletion

Export:You can export all your data at any time from Profile → Account → Export Data.

Delete (in-app):You can request deletion from Profile → Account → Delete Account. Deletion follows a 30-day grace period before your data is permanently removed.

Delete (web): You can also request account deletion at romp.pet/delete-account.

What is permanently deleted: Your profile, chat conversations, notification preferences, push tokens, and dog records that belong only to your account. Shared-household dog records may remain available to the remaining members.

What is anonymized and retained: Bug reports (content only), aggregated usage metrics, and financial transaction records for tax compliance.

8. Push Notifications

We send push notifications for medication reminders, vaccination alerts, and, for Plus users, proactive check-ins and pattern alerts. You can control which types you receive and set quiet hours in Profile → Notifications.

9. Your Rights

Depending on your location, you may have the right to access, delete, correct, and port your data, as well as opt out of non-essential data processing. Contact us to exercise these rights.

10. Children's Privacy

Romp is not intended for use by children under 13. We do not knowingly collect data from children.

11. Contact

For privacy questions, data requests, or concerns: romp.pet@outlook.com